• People coming to work committed to contribute and make a difference and everyone’s contribution matters
• People experience that their differences become the foundation for contribution rather than upset
• Work on what you want to establish and be responsible for what you are interrupting
• Relationships is the source of performance not knowledge
• A created future is what gives who you are in the present
• The way the world occurs for you is the source of action, not how much knowledge you have
• A certain use of language is the key to altering performance
• Without your word matching your actions, workability declines and when workability declines the opportunity for effective performance declines